In today’s global economy a significant contribution comes from proprietors and small office home office [SOHO].Though their business is limited compared to an enterprise, they too have business challenges emerging due to increasing customer demand. The biggest challenge they face today is being connected to their customers and partners while being mobile. iConnect addresses these challenges by providing enterprise solutions to individuals on a hosted solution stack. iConnect consists of the following services.
Softswitch & IVR
The customer would get a professional IVR which can be setup with an auto attendant feature.The IVR will first answer the call and transfer the call to the relevant number depending on the key selection in the IVR. Depending on the requirement the customer can have one or many numbers assigned to the pilot number. The customer can receive the call that is transferred from the IVR on his mobile [The mobile has to be a smart phone to run a mobile extension]. This enables the customer to receive any call at any time while being mobile. The customer can use his mobile extension to receive or dial any number.
The customer would get a fax number which can be used to receive and send faxes. Instead of a fax machine the customer could use his email client to send and receive faxes. All the faxes that are received on the fax number would be sent to his email. The customer would have access to fax services on the go.
On Demand conference bridge
This is a multiparty audio conferencing solution which can be accessed on demand. The customer can schedule a multiparty audio conference and connect from any place. The conference bridge also has a web based phone interface that the customers can use to participate in the conference if they have an internet connection.
Hosted call Center
This is an online call center solution with a CRM interface. This can be used for either in bound or out bound call center. The agents do not have to be physically in one location. The reporting and analysis also supported through a web interface.
Leading Global Software house Virtusa signs up for PhonikIP
Virtusa a Global Software house selected iPhonik's PhonikIP platform in order to provide specilised services to their clients
Lanka Clear selects PhonikIP IP PABX
The National Payments Infrastructure Service Provider partners with iPhonik as the partner of choice in providing a cutting edge IP PABX solution
SMIB selects iPhonik
The State Mortgage and Investment Bank recently awarded the Automation of their Call Center to iPhonik further strengthening the PhonikIP Call Center dominance in the BFSI sector
iPhonik's Chameleon selected finalist for Tourism 2.0
The event will facilitate the Hotels & DMCs to explore best in class IT products and solutions available in Sri Lanka that will enable to Attract, Service and Retain guests.
CeySands Bentota select iPhonik's Chameleon
Centara managed CeySands Bentota selects iPhonik's Chameleon In Room Entertainment Solution through Softlogic Information Technologies (Pvt) Limited
e-Channelling goes Live with PhonikIP Call Center Solution
e-Channelling having selected iPhonik's PhonikIP Call Center goes Live within a month!
Amaya Lake selects iPhonik's Chameleon
Amaya Lake selects Chameleon for their new luxury wing in Dambulla
Asia Leisure selects iPhonik's Chameleon
Asia Leisure selects iPhonik's Chameleon In Room Entertainment and Control Solution for Taprobane Resorts and Spa - Balapitiya
Aviva NDB Insurance selects PhonikIP Call Center
Aviva NDB Insurance selects iPhonik's PhonikIP Call Center for their Out Bound Call Center
PABC selects Phonik IP Call Center
PABC replaces their existing Call Center Infrastructure with State of the Art features provided on iPhonik's PhonikIP Call Center platform
iPhonik Launches Chameleon
Chameleon In Room Entertainment and Control Solution launched to the Hotel Sector of Sri Lanka
Chameleon Classic Series for Pearl Grand Hotel
iPhonik signs up with Pearl Group for their new 90 room city hotel to deploy In Room Switching and Lighting controls.
ICTA Spiralation Award
iPhonik receives grant for the development of Chameleon In Room Entertainment and Control Solution